Horizon Telco Labs
SERVICES/AI & AUTOMATION FOR TELECOM
OPENTELEMETRY-BASED OBSERVABILITY
insightsObservability & Predictive Intelligence

Catch Problems Before Your Customers Do

We build OpenTelemetry-based observability, anomaly detection, and automation workflows for telecom systems, using Prometheus and Grafana as the telemetry foundation with automated analysis layered on top.

Operational Outcome
Earlier detection of abnormal system behaviour
Alert Quality
Reduced alert noise and better alert prioritisation
Observability Foundation
OpenTelemetry-based observability
hubClosed-Loop Telecom Automation
WORKFLOW VISUAL
Closed-loop telecom automation sketch showing infrastructure sending telemetry into analytics and anomaly detection, with automated remediation feeding back into the system
A closed-loop approach connects telemetry, analysis, alert prioritisation, and automated remediation into one operational workflow.
Operations Blindspot

The Problem

Most operations teams find out about a problem after something breaks, not before. Dashboards exist, but someone has to be watching them at exactly the right moment. As systems become more distributed, with more microservices and more moving parts, this only gets harder without better tooling in place.

Autonomous Operations

What We Do

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Observability Setup

Prometheus for metrics collection and Grafana for visualization, across every service in your system.

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Anomaly Detection

AI models trained on your system's normal behavior, flagging deviations before they turn into outages.

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Predictive Alerting

Surfacing likely issues based on early signals, not just threshold breaches after the fact.

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Automated Incident Response

Routing and prioritizing alerts so the right team sees the right issue immediately with pre-computed traces.

Explainable AI

How We Build It

We build this deliberately as an augmentation layer on top of solid observability data, not a black box AI operations platform.

The models are trained on your actual system metrics, so the alerting gets more accurate the longer it runs. Your team can always see the underlying data, not just an AI generated verdict they have to take on faith.

Operational Outcome

What You Get

Fewer surprise outages, faster root cause identification when something does go wrong, and an operations team that spends less time staring at dashboards and more time acting on what actually matters.

Representative Engagements

Related Case Studies

All Case Studies arrow_forward
Africa

Predictive Monitoring Rollout for a National Telecom Operator

The operations team typically learned about system issues only after they caused visible service degradation. Monitoring existed but remained largely reactive, and there was no effective early warning mechanism.

Result: Earlier detection of abnormal system behaviour and reduced alert noise across monitored systems.